touched?

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davidemery

23 Jan, 2019 05:05 PM

can you please make it so if you call a lead that is considered "touching" and will reset to zero days

  1. Support Staff 1 Posted by Connors on 23 Jan, 2019 09:54 PM

    Connors's Avatar

    Something we can take a look at, yes.

  2. Connors closed this discussion on 23 Jan, 2019 09:54 PM.

  3. Strouse re-opened this discussion on 29 Jan, 2019 03:40 PM

  4. Support Staff 2 Posted by Strouse on 29 Jan, 2019 03:40 PM

    Strouse's Avatar

    We've updated the system to touch a lead or client when calling from the lead/client or the call queue. If you manually dial the number of an existing record, it won't touch the record.

  5. Connors closed this discussion on 29 Jan, 2019 07:13 PM.

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