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justin

08 Feb, 2019 02:35 PM

I have changed my email. How long does it take to until emails begin to send from my new address? I have been having problems with this. ty

  1. Support Staff 1 Posted by Connors on 11 Feb, 2019 10:20 PM

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    Instant, as long as you are using the #AgentEmail# in your HTML Templates.

  2. Connors closed this discussion on 11 Feb, 2019 10:20 PM.

  3. justin re-opened this discussion on 13 Feb, 2019 06:26 PM

  4. 2 Posted by justin on 13 Feb, 2019 06:26 PM

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    Hey I just looked and that is the template being used on all emails but still sending from old email address

  5. 3 Posted by 1deanfinancial on 13 Feb, 2019 06:27 PM

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    Here is an example

     

    Best Regards,

     

    Justin L. Dean

    Founder

    Office: (828) 855-9833

    Fax: (828) 855-9834

     <http://www.jdeanfinancial.com/> http://www.jdeanfinancial.com

    Dean Financial LLC | 200 1st Ave NW Suite 509 Hickory, NC 28601

       

                  

     

     

     

    From: Esther Curtis <[email blocked]>
    Sent: Wednesday, February 13, 2019 10:43 AM
    To: Justin L Dean <[email blocked]>
    Subject: Re: Appointment

     

    We do want an appointment. I need to check my husband's work schedule when i get home.

  6. Support Staff 4 Posted by Bond on 13 Feb, 2019 06:38 PM

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    You have to update your SMTP settings to your new email address. Settings> Email, Calendar & Other Settings. Scroll down and make the changes.
    Full instructions:
    https://radius.tenderapp.com/kb/marketing-modules/smtp-e-mail-settings

  7. 5 Posted by justin on 13 Feb, 2019 06:52 PM

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    I did that first thing

  8. 6 Posted by justin on 13 Feb, 2019 06:55 PM

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    But it still shows 1deanfinan... ill try again 

  9. Support Staff 7 Posted by Bond on 13 Feb, 2019 06:57 PM

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    If it's still a google email, you'll have to do that 2nd step verification/ app specific password for the new email address.

  10. 8 Posted by justin on 13 Feb, 2019 07:48 PM

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    Got it ty so much

  11. Connors closed this discussion on 13 Feb, 2019 08:10 PM.

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