Call Queues Feature

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dlopez

19 Jun, 2019 07:51 PM

I am looking to either implement the call queues or understand how to go from lead to lead without having to go back to the main screen once in the calling screen as this slows down the agents. I watched the call queues video multiple times but we do not have the start call queues button at the top as shown in the video. Please advise.

  1. Support Staff 1 Posted by Bond on 19 Jun, 2019 08:01 PM

    Bond's Avatar

    That feature is on the VOP plan only. You can use the next button in the call list for the plan that you’re on. Please see the screenshot in this tutorial that teacher is on the VOP plan on leaving. You can use the next button in the call list for the plan that you were on. Please see the screenshot in this tutorial https://radius.tenderapp.com/kb/outbound-and-inbound-calling-featur...

  2. 2 Posted by Derrick Lopez on 20 Jun, 2019 09:15 PM

    Derrick Lopez's Avatar

    Thank you for the quick response but please see the photo attached as the "Next" button is not available once you have the dial pad open. Please let me know if I am missing anything here.

    Derrick Lopez

    Insurance Broker

    CA 0L78391/NV 3286756

    O:702)848-6838   M:702)757-0970 

    mailto:[email blocked] 

    insurancebyapex.com

    ---- On Wed, 19 Jun 2019 13:01:37 -0700 Bond <[email blocked]> wrote ----

  3. Support Staff 3 Posted by Connors on 20 Jun, 2019 09:48 PM

    Connors's Avatar

    What Call Queue is this Lead Assigned to?

  4. 4 Posted by Derrick Lopez on 20 Jun, 2019 10:09 PM

    Derrick Lopez's Avatar

    This lead is not in a call que as we do not have the added service. Per the initial response I was told to simply select next when in the client screen which I as showing is not an option. Is there anyone I can talk to as  I do not feel my issue is being resolved or answered correctly and this is a pretty big deal for us. 

    Derrick Lopez

    Insurance Broker

    CA 0L78391/NV 3286756

    O:702)848-6838   M:702)757-0970 

    mailto:[email blocked] 

    insurancebyapex.com

    ---- On Thu, 20 Jun 2019 14:48:06 -0700 Connors <[email blocked]> wrote ----

  5. Support Staff 5 Posted by Connors on 20 Jun, 2019 10:12 PM

    Connors's Avatar

    Call Queues are available in all plans, create one: Settings > Call Queues > Add

    What isn't available is the Auto Dialer Part of the Call Queue.

    This will give you the next button.

  6. 6 Posted by Derrick Lopez on 20 Jun, 2019 10:18 PM

    Derrick Lopez's Avatar

    We have call queues created but per my original email I was asking how we can dial from one lead to the next without having to go to the main screen. Please provide me a contact so I can get my question answered as this thread is still not doing it. 

    Derrick Lopez

    Insurance Broker

    CA 0L78391/NV 3286756

    O:702)848-6838   M:702)757-0970 

    mailto:[email blocked] 

    insurancebyapex.com

    ---- On Thu, 20 Jun 2019 15:12:06 -0700 Connors <[email blocked]> wrote ----

  7. Support Staff 7 Posted by Bond on 21 Jun, 2019 03:56 PM

    Bond's Avatar

    Our number is 702-919-6298. But the way to get the next button is to use the call queue feature which is explained here: https://radius.tenderapp.com/kb/outbound-and-inbound-calling-featur...
    and you might want to check out this tutorial on using the dialer. https://radius.tenderapp.com/kb/outbound-and-inbound-calling-featur...

  8. 8 Posted by Derrick Lopez on 21 Jun, 2019 06:17 PM

    Derrick Lopez's Avatar

    As I have explained 3 times in the past now, it does not work that way. What you are picturing is not an accurate display on how the system works. I called the number provided (702-919-6298) and I was not able to get a hold of  anyone again. 

    Derrick Lopez

    Insurance Broker

    CA 0L78391/NV 3286756

    O:702)848-6838   M:702)757-0970 

    mailto:[email blocked] 

    insurancebyapex.com

    ---- On Wed, 19 Jun 2019 13:01:37 -0700 Bond <[email blocked]> wrote ----

  9. Support Staff 9 Posted by Bond on 21 Jun, 2019 06:37 PM

    Bond's Avatar

    That's strange-- I don't have any voice messages from you and we can't return hang ups as we're on too many lists. I can try to call you between the next calls, but we return in the order received so it's important to leave a message.
    Also, I use the system daily myself so I know the call queue feature does work, so I'll be happy to guide you through it.

  10. Support Staff 10 Posted by Connors on 21 Jun, 2019 06:37 PM

    Connors's Avatar

    Thanks for the Chat, we'll take a look.

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