Bond on 19 Jun, 2019 08:01 PM
That feature is on the VOP plan only. You can use the next button in the call list for the plan that you’re on. Please see the screenshot in this tutorial that teacher is on the VOP plan on leaving. You can use the next button in the call list for the plan that you were on. Please see the screenshot in this tutorial https://radius.tenderapp.com/kb/outbound-and-inbound-calling-featur...
on 20 Jun, 2019 10:09 PM
This lead is not in a call que as we do not have the added service. Per the initial response I was told to simply select next when in the client screen which I as showing is not an option. Is there anyone I can talk to as I do not feel my issue is being resolved or answered correctly and this is a pretty big deal for us.
on 20 Jun, 2019 10:18 PM
We have call queues created but per my original email I was asking how we can dial from one lead to the next without having to go to the main screen. Please provide me a contact so I can get my question answered as this thread is still not doing it.
on 21 Jun, 2019 06:17 PM
As I have explained 3 times in the past now, it does not work that way. What you are picturing is not an accurate display on how the system works. I called the number provided (702-919-6298) and I was not able to get a hold of anyone again.
Bond on 21 Jun, 2019 06:37 PM
That's strange-- I don't have any voice messages from you and we can't return hang ups as we're on too many lists. I can try to call you between the next calls, but we return in the order received so it's important to leave a message.
Also, I use the system daily myself so I know the call queue feature does work, so I'll be happy to guide you through it.