Manual Unsubscribes

david's Avatar

david

23 Feb, 2018 03:07 AM

Is there a way to manually unsubscribe someone? Example, if they call me and say do not contact me again, is there a way I can unsubscribe that lead from email autoresponders? Or if they unsubscribe from my Mailchimp can I then go in to Radius and manually take them off the list?

  1. Support Staff 1 Posted by Connors on 23 Feb, 2018 05:22 PM

    Connors's Avatar

    There is no Manual Unsubscribe Flag per say...It also depends on how you have your Workflows Set Up. Could be as simple as removing a 'Tag' which was the trigger to the initial workflow or drip, which would stop the emails as it doesn't meet the criteria anymore.

    Also, simple removing the email address from the main field would stop. If you go that path, suggest setting up a Custom Form Field to drop the email into so you still have the email address.

  2. Connors closed this discussion on 23 Feb, 2018 05:22 PM.

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