Effective Date

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loran

18 Jun, 2019 03:36 PM

Effective date will not update, it shows that you change it and then goes blank. I have logged in and out and same thing.

I also had several problems converting a lead to a client. It gave a 500 server error several times but finally went through.

  1. Support Staff 1 Posted by Bond on 18 Jun, 2019 03:40 PM

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    Could you try using Firefox and seeing if that works smoothly? It sounds like a browser issue, so if Firefox works, you can either keep using that or go to Chrome and clear your browsing data.

    If that doesn't fix it, please let me know the name of the person who you're trying to set the date for and their effective date so we can test on our end.

  2. 2 Posted by Loran Marmes on 18 Jun, 2019 04:04 PM

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    I think there is bigger problems, now the date works but the client I was
    working on has 3 entries, she was only in the system once. NANCY ILLIAN

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  3. Support Staff 3 Posted by Connors on 19 Jun, 2019 05:44 PM

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    Seems like a one time system anomaly in that the servers could have been hanging up for some reason.

    Delete the Two 'Extra' Clients.

    If it was happening across all accounts and for all leads/clients I would be more worried.

  4. Connors closed this discussion on 19 Jun, 2019 05:44 PM.

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