From Email on email template

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13 Jan, 2019 12:34 AM

I have set up my email template multiple times and added #agentemail# to the a "from Email Address" section in the template but every time I save it I go back and it disappears. Then when the email goes out this is what the client gets as the from email. Please help me get this fixed as this is the first appearance they get of our company.

#AGENTNAME#@radiusbob.com4:29 PM dlopez

  1. 1 Posted by Derrick Lopez on 13 Jan, 2019 01:12 AM

    Derrick Lopez's Avatar

    I have resolved this issues since this email was sent. I erased the formula and re entered it about 10 times then it worked. 

    Thank you,

    Derrick Lopez

    Insurance Broker

    CA 0L78391/NV 3286756

    O:702)848-6838   M:702)757-0970 

    mailto:[email blocked]

    ---- On Sat, 12 Jan 2019 16:36:40 -0800 Radiusbob <[email blocked]> wrote ----

    Hello !


    This is an automated response from Radius. Thank you very much for your inquiry.

    We try and respond to our support requests within 24 hours.


    Based on your support request, we think you should check out the following articles in our FAQ:


    - "Tips for Email Marketing: Improve deliverability" at

    - "Ideas for maximizing email marketing " at

    - "How To Video: Email Templates & Date Triggered Email Marketing " at



    We'll send an email to you (at mailto:[email blocked]) when we update your support request.

    Alternatively, you can keep track of this conversation at


    Thanks again!

  2. Support Staff 2 Posted by Bond on 14 Jan, 2019 04:56 PM

    Bond's Avatar

    It seems like it's a browser history issue. You may want to clear your cache/history if that happens again.

  3. Bond closed this discussion on 14 Jan, 2019 04:56 PM.

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