Call Queue Doesn't Populate

david's Avatar

david

23 Feb, 2018 02:59 PM

I just added quite a few leads to a call queue and when I launch the dialer it immediately says end of queue.

I have another queue where it called a few people and said reached end of queue but there were 15 leads left.

What am I missing???

  1. Support Staff 1 Posted by Connors on 23 Feb, 2018 03:04 PM

    Connors's Avatar

    David,

    Keep in mind the Dialer will only call the 'Phone' Field Numbers, not the Cell Field Numbers. Sounds as if you 15 Leads, partial Phone Fields and partial Cell Fields.

  2. 2 Posted by david on 23 Feb, 2018 03:09 PM

    david's Avatar

    Oh good grief. Why does the dialer not call cell phones? We are calling leads, not cold calls. Dialers are appropriate and necessary and most people use cell phones. So you are telling me if I move the numbers to the phone field it will work?

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  3. Support Staff 3 Posted by Connors on 23 Feb, 2018 03:26 PM

    Connors's Avatar

    "We are calling leads, not cold calls." - We believe you, but we can't validate. And it isn't just you using the feature. Believe it or not, some people aren't always going to do the right thing.

    That being said, any number that is in the Phone Field will be called.

  4. Connors closed this discussion on 23 Feb, 2018 04:53 PM.

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